Something feels dangerous
Do not wait for a message reply if there may be a safety risk.
- Burning smell from sockets or fuse board
- Sparks, buzzing, heat or visible damage
- Total power loss or water near electrics
Urgency guide
How urgent is your electrical problem?
Some electrical problems need a phone call straight away. Others can be booked into the earliest available appointment with photos and a clear description. This guide helps Hackney customers choose the safest next step.
Clear advice before booking
Urgent faults prioritised
Earliest available appointment offered
Choose the safest next step
Tell us what is happening before you book.
If there is immediate danger, call. If it is not dangerous, use the form below and include as much detail as possible.
Something is broken
Send clear details and photos so we can offer the earliest suitable appointment.
- Tripping circuits or RCDs
- Dead sockets, lights or switches
- Extractor, shower or appliance supply fault
Something needs quoting
Provide the address, postcode, photos and scope so the quote can be more accurate.
- EICR or landlord certificate
- Fuse board upgrade or rewire
- Lighting, sockets or inspection work
Before you book
Common questions about this job.
When should I call instead of using WhatsApp?
Call if there is a burning smell, heat at a socket or switch, sparks, exposed live parts, water near electrics, repeated tripping or total power loss.
What can be sent by WhatsApp?
For non-dangerous faults and planned work, send the address, postcode, photos, job type, access notes and what has happened so the first reply can be more useful.
Can you guarantee immediate attendance?
No. Urgent faults are prioritised and we offer the earliest available appointment, but attendance depends on the diary, location, job type and safety risk.
How do I make the first message useful?
Include the postcode, job type, urgency, property type, photos and a short description of what has happened or what you want installed.
Can I send details by WhatsApp or email?
Yes. WhatsApp is useful for photos and urgent questions. Email is useful for landlord paperwork, reports, planned work and longer descriptions.
What happens after I send the details?
You will get a practical first answer: whether the job can be estimated from photos, whether testing is needed, or whether a visit should be booked.
Quick quote helper
Build a clear message in under a minute.
Fill in what you know. The buttons create a detailed WhatsApp or email message with the postcode, urgency, job type and access notes already included.
Ready to ask?